When you call for your appointment we’ll reserve a set period of time with a stylist for you based on your telephone conversation. Things like which menu you have chosen or whether we’ve seen you before to help us allocate enough time for you.
If you can’t make the appointment then out of courtesy, a quick phone call to let us know you’re not coming is appreciated. We always have a standby list of other clients waiting so we can offer your space to someone else in these cases.
If you have paid a deposit for your appointment then 72 hours notice is required for your cancellation (7 days for hair straightening) otherwise your deposit is non-refundable.
If you know you won’t make your appointment time then please call and let us know. We can then advise you of your stylists current diary space and whether they have another client booked straight after you. In some cases we may have someone waiting and if we haven’t heard from you we may offer them your space instead.
As a general guide if we are fully booked then lateness of 10 minutes or more would mean we aren’t able to see you and another reservation would be required.
Our hair straightening service requires a £100 deposit at the time of booking with the balance payable on your appointment day for all clients.
Longer services like colours & perms require a £40 deposit for new clients.
If your membership records have any ‘no-show’ appointments we require you to pay a £20 deposit in advance for any appointment.
In all cases these deposits are refundable providing we receive 72 hours notice (7 days for hair straightening). If you arrive too late for an appointment or can’t give the required notice then your deposit will be forfeited.